Shipping & Delivery Policy

1.Processing and dispatch

Orders are processed on business days, excluding U.S. federal holidays. We prepare, re-inspect, and repack each item before dispatch, which normally takes 2 to 5 business days. Orders placed after 12:00 p.m. Eastern Time are processed the following business day.

You receive a shipping confirmation with tracking as soon as the parcel is handed to the carrier.

2.Shipping within the United States

• We ship to all 50 states, the District of Columbia, and U.S. territories where our carriers deliver.
• We do not ship to freight forwarders, and we may cancel orders addressed to known forwarding addresses.
• P.O. boxes and APO/FPO/DPO addresses can be served only by carriers that deliver to them; where an order requires a signature, a street address is required.
• Deliveries to hotels, offices, and buildings with a front desk are made to the address given; a signature obtained at a front desk completes delivery.

3.Signature, insurance, and tracking

• Every shipment is insured for its full purchase price while in transit to you.
• Orders of US$1,000 or more require an adult signature. We cannot waive that requirement or authorize a carrier to leave a parcel unattended, and instructions given directly to the carrier to do so are at your own risk and void our insurance.
• If a delivery attempt fails, the carrier will normally attempt redelivery or hold the parcel for pickup. Parcels not collected are returned to us; see Refused and undeliverable parcels.

4.Address accuracy and changes

You are responsible for the accuracy of the shipping address you provide. We cannot change the address after a parcel is dispatched. If you notice an error, contact camilla@alistarchive.com immediately — if the order has not yet shipped, we will correct it; if it has, we can only ask the carrier to attempt an intercept, which is not guaranteed and may incur a fee.

Orders where the shipping address cannot be verified, or where the billing and shipping details do not reconcile, may be held for verification or cancelled and refunded.

5.Refused and undeliverable parcels

If a parcel is refused, unclaimed, or returned as undeliverable, we will contact you when it arrives back with us. You may choose to have it reshipped, in which case reshipment is at your cost, or to treat the order as a return. Returns arising from refused or undeliverable parcels are handled under the Returns & Refunds Policy, including its store credit rule for change-of-mind returns, and outbound shipping is not refunded.

• Returns & Refunds Policy

6.Delays, damage, and lost parcels

• Report a parcel that arrives damaged, opened, or missing an item to camilla@alistarchive.com within 48 hours of the carrier's delivery scan, with photographs of the item, the packaging, and the label. Keep all packaging until the claim is resolved.
• If tracking shows delivery but you did not receive the parcel, tell us within 48 hours of the delivery scan so we can open a carrier investigation. Carrier investigations typically take 5 to 10 business days.
• Because our items are one of a kind, we cannot send a replacement. A confirmed loss or transit damage claim is refunded in full to your original payment method, including shipping and taxes.
• Carrier delays caused by weather, customs, strikes, or other events beyond our control do not entitle you to a refund of shipping charges, though we will always help you chase the carrier.

7.Title and risk of loss

Title and risk of loss pass to you when the item is delivered to the address you provided. Until then, the item is insured by us. Once a return is authorized, risk passes back to you while the item travels to us, which is why we require a trackable and insured return service.

8.International shipping

We ship internationally to selected destinations. Availability is shown at checkout for your address.

• Prices at checkout do not include import duties, customs fees, brokerage charges, or destination taxes unless the checkout expressly states that they are prepaid. Where they are not prepaid, they are payable by you to the carrier or customs authority on delivery.
• We declare the full purchase price on customs documentation. We cannot mark an order as a gift or declare a lower value.
• Customs clearance can add time that no carrier can predict. Duties and taxes are set by your government, not by us.
• If an international parcel is refused or abandoned at customs, any duties, return freight, and destruction charges are deducted from your refund.
• Some materials — including exotic leathers and any item subject to CITES — cannot be exported or imported without documentation and may be excluded from international shipping entirely. See our restricted materials policy in the Terms of Service.
• You are the importer of record and are responsible for complying with the laws of the destination country. You may not re-export any item in violation of U.S. export control or sanctions laws.

9.Packaging and sustainability

Items ship in protective packaging chosen for the piece. Where a brand box or dust bag is included in the sale, it is stated in the listing and is shipped with the item. We reuse protective materials where they are clean and structurally sound.