Returns & Refunds Policy

1.At a glance

2.What can be returned

An item is eligible for return only if all of the following are true:

1. you request a return authorization within 5 calendar days of the carrier's delivery scan;
2. the item is not listed as Final Sale and is not in a category listed in the Final Sale section below;
3. the item is unworn, unwashed, unaltered, and free of odor, cosmetics, perfume, smoke, and pet hair;
4. all ALIST security tags, brand tags, and labels remain attached and undamaged;
5. all accessories that shipped with the item are included — dust bag, box, authenticity or care cards, straps, chains, extra links, spare buttons, and any hardware; and
6. the item is returned in packaging that protects it as well as the packaging in which it arrived.

3.Final Sale items

The following are Final Sale and cannot be returned, exchanged, or refunded except where the item fails our Authenticity Guarantee, arrives damaged in transit, or is materially not as described:

• any item whose listing displays the words "Final Sale";
• pierced jewelry, including earrings, for health and hygiene reasons;
• intimates, swimwear, hosiery, and any item with a hygiene liner where the liner has been removed;
• fragrance, beauty, and any sealed item whose seal has been broken;
• items sold during an archive, clearance, or promotional event identified as Final Sale at checkout;
• items that have been personalized, engraved, resized, altered, or repaired at your request or after delivery; and
• gift cards and store credit.

Final Sale status is disclosed on the product page and again in the cart and at checkout before you pay.

4.How to start a return

1. Email camilla@alistarchive.com within 5 calendar days of delivery with your order number and the reason for the return. Photographs help us resolve condition questions quickly.
2. We review the request and, if it is eligible, issue a Return Authorization (RA) number and return instructions.
3. Ship the item back within 5 business days of the date the RA is issued, using a trackable and insured service. Write the RA number on the outside of the parcel.
4. We inspect the item within 7 business days of receipt and email you the outcome.

Returns sent without an RA number, sent after the RA window, or shipped to an address other than the one on the return instructions may be refused and returned to you at your expense.

Until we receive the item, it remains your responsibility. Keep your tracking and insurance receipt: we cannot issue credit or a refund for a return that is lost or damaged in transit to us.

5.Inspection and refused returns

Every return is inspected by our authentication team against the photographs, measurements, and condition record created when the item was listed. We will refuse a return where the item:

• is not the item we shipped, or has had parts, hardware, or components substituted;
• shows wear, damage, alteration, or cleaning that occurred after delivery;
• is missing its security tag, brand tags, or accessories; or
• arrives outside the return window or without a valid RA.

If we refuse a return, we will explain why, send you photographs of what we received, and return the item to you at your cost. If you do not arrange for the item to be sent back within 30 days of that notice, we may treat the item as abandoned to the extent permitted by applicable state law.

6.Refunds, credit, and timing

• Store credit is issued to your ALIST account within 3 business days of an approved inspection and is valid for 12 months. It can be applied to any purchase on the Services, is not transferable, and is not redeemable for cash except where state law requires it.
• Refunds to the original payment method are issued within 5 business days of an approved inspection. Your bank or card issuer may take an additional 5 to 10 business days to post the credit.
• Original shipping charges are refunded only where the return results from an authenticity failure, transit damage, or an item that is materially not as described.
• A flat return shipping fee, disclosed to you when the RA is issued, is deducted from store credit refunds for change-of-mind returns.
• Where a promotional code, credit, or gift card was applied to the order, that portion is returned as store credit and the remainder is refunded to the payment method used.
• Sales tax is refunded in proportion to the amount refunded.

7.Exchanges

Because our inventory is one of a kind, we cannot offer exchanges — there is no second unit in another size or color. If an item is not right, request a return and use the resulting store credit toward another piece. Client services can help you search for an alternative before you return: email camilla@alistarchive.com.

8.Authenticity claims

If you believe an item is not authentic, contact camilla@alistarchive.com within 30 days of delivery. The claim process, the documentation we ask for, and the remedy are set out in the Authenticity Guarantee & Condition Standards. A successful claim is refunded in full to your original payment method, including taxes and shipping, and we pay for return shipping.

• Authenticity Guarantee & Condition Standards

9.Damaged, missing, or incorrect items

Inspect your parcel on arrival. Report transit damage, a missing item, or an incorrect item to camilla@alistarchive.com within 48 hours of the carrier's delivery scan, with photographs of the item, the packaging, and the shipping label. Keep all packaging until the claim is resolved — carriers require it for inspection.

Because items are one of a kind, we cannot send a replacement. Confirmed claims are refunded in full to the original payment method, including shipping and taxes.

10.Gift returns

If you received an item as a gift, you may request a return within the same window using the order number on the gift receipt. Approved gift returns are issued as store credit in the recipient's name. Refunds to the original payment method can only be issued to the purchaser.

11.Return abuse and chargebacks

We may limit or refuse returns, restrict future purchases, or close an account where we identify a pattern of returns inconsistent with normal consumer use — for example, returning worn items, repeatedly claiming non-delivery, or returning an item that is not the one shipped.

If you have a problem with an order, contact camilla@alistarchive.com before disputing the charge with your bank. A chargeback filed while a return or claim is open may delay resolution. We respond to disputes with the order, delivery, and inspection record, and we may recover amounts owed where a dispute is decided in our favor.

12.State disclosures

This policy is displayed on our site and is presented to you at checkout before payment, as required by state refund-disclosure laws, including California Civil Code § 1723 and New York General Business Law § 218-a.

Nothing in this policy limits any non-waivable right you have under the consumer protection laws of your state, and nothing here affects your rights under our Authenticity Guarantee.